How Your First Visit Will Go
1.Arrival / Reception
Patients Who Have a Letter of Referral
Patients who made an appointment for the first visit through a medical institution
Please come to the Reception Desk for Patient(s) with Referral [No. 30] on the 1st floor of the Outpatient Building, 20 minutes before the appointed time.
(Depending on the treatment you are scheduled to receive, we may ask you to come to the hospital one hour before the appointed time.)
Monday to Friday, 8:15 a.m.–5:00 p.m.
Saturdays, 8:15 a.m.–12:30 p.m.
(Depending on the treatment you are scheduled to receive, we may ask you to come to the hospital one hour before the appointed time.)
Monday to Friday, 8:15 a.m.–5:00 p.m.
Saturdays, 8:15 a.m.–12:30 p.m.
Patients other than the above (those who do not have an appointment for the first visit)
Please come to the Reception Desk for Patient(s) with Referral [No. 30] on the 1st floor of the Outpatient Building, open Monday to Saturday from 8:15 a.m. to 11:30 a.m.
*Without an appointment, you may not be able to see the specialist you wish to consult.
*Ophthalmology consultations from Monday to Saturday are limited to first-time patients with a referral letter. (Emergency cases and certain reserved appointments are exempt.)
*Without an appointment, you may not be able to see the specialist you wish to consult.
*Ophthalmology consultations from Monday to Saturday are limited to first-time patients with a referral letter. (Emergency cases and certain reserved appointments are exempt.)
What to Bring
●Referral letter (Medical Information Summary) ●My Number card (or Health Insurance card and/or Health Insurance Eligibility Certificate) ●Any applicable medical certificates ●Appointment slip (for patients with an appointment)* If you have any test results, image data (CD-R, DVD), or medicine notebooks, please bring them with you.
Patients Who Do Not Have a Letter of Referral
Please come to the Outpatient Desk [No. 31] on the 1st floor of the Outpatient Building, open Monday to Saturday from 8:15 a.m. to 11:30 a.m.
* From Monday to Saturday, the ophthalmology outpatient clinic accepts only new patients with a letter of referral.
* We are available 24 hours a day, 365 days a year for those patients who are brought in by ambulance and those who are in need of emergency care.
*Without a referral letter, you may not be able to see the specialist you wish to consult.
* From Monday to Saturday, the ophthalmology outpatient clinic accepts only new patients with a letter of referral.
* We are available 24 hours a day, 365 days a year for those patients who are brought in by ambulance and those who are in need of emergency care.
*Without a referral letter, you may not be able to see the specialist you wish to consult.
What to Bring
●My Number card (or Health Insurance card and/or Health Insurance Eligibility Certificate)●Any applicable medical certificates
* If you have any test results, image data (CD-R, DVD), or medicine notebooks, please bring them with you.
● Patient Registration Form (download)
● Patient Registration Form (download)
In order to be seen at our hospital, you must fill in the Patient Registration Form.
In order to shorten the time spent waiting at the Reception Desk for Patient(s) with Referral, please download and fill out the Patient Registration Form in advance, and submit it at the Reception Desk for Patient(s) with Referral [No. 30] or the Outpatient Desk [No. 31].
* The forms are also available at the Reception Desk for Patient(s) with Referral , so you may also fill it out upon arrival.
2.Medical Consultation
You will be examined and undergo tests in the relevant clinical department.
3.Billing
- Outpatient Cashier [No. 32]
- Outpatient Cashier Counter / Automated Payment Machines
4.Pharmacy
In-hospital pharmacy [No. 29]
4.Pharmacy
Outside pharmacies
First–Time Patients Guide
My Number card (or Health Insurance card and/or Health Insurance Eligibility Certificate)
- At each visit, please verify your health insurance eligibility by scanning your My Number card at the authentication terminal.
- Patients using a Health Insurance card and/or medical certificates should present them at the Referral Desk [No. 30] or the Outpatient Reception [No. 31] before their consultation.
- If we are unable to verify your My Number card, Health Insurance card, or Health Insurance Eligibility Certificate, you may be required to pay the full cost of your medical care out of pocket.
- In case you are being seen because of a traffic accident or a work-related injury, automobile liability insurance or occupational injury insurance may apply. Please consult the Reception Desk for Patient(s) with Referral [No. 30] or the Outpatient Desk [No. 31] before your medical consultation.
At our hospital, the following will be considered “first visits.”
- Patients who are being seen at our hospital for the first time
- Patients who have been treated at our hospital before, but have already recovered from the illness
- Even if the patient is being seen for the same disease and symptoms as previously, it shall be considered a first visit if one month or more has passed from the time the patient chose to discontinue treatment.
- Patients who have not been seen at our hospital for 3 months or more (except patients who have made appointments in advance)
Letter of Referral (Form Providing Medical Information)
Our hospital is an advanced treatment hospital that provides highly specialized and advanced medical care.
Please bring a letter of referral from your family doctor or local medical institution.
Elective Medical Care Fees
If you do not have a letter of referral, you may be charged 7,700 yen (including tax) as the elective medical care fee.For details on fees, please refer to the information below.
Other Matters of Note
- Please note that the order in which patients are called may change due to emergencies, and depending on test results, progress of treatment, and the prioritization of patients in worse condition.
- If you are currently hospitalized at another medical institution, please make sure to mention the fact at the Reception Desk for Patient(s) with Referral [No. 30] or the Outpatient Desk [No. 31] before your medical consultation.
- For Foreign Patients
・My Number card (or Health Insurance card and/or Health Insurance Eligibility Certificate)
・A valid photo ID (e.g., passport or residence card)
Please be sure to bring these documents when visiting. In some cases, a deposit may be
required at the time of registration.
Frequently Asked Questions
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- Is it possible to be seen at your hospital without a letter of referral?
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It is possible for you to be seen by a doctor. However, we will give priority to those who have made appointments in advance, and those who require more urgent care.In addition, you may be required to pay an elective medical care fee of 7,700 yen (including tax), together with the regular medical fees.MEDICAL EXPENSES
For details on fees, please refer to the information below.
* From Tuesday to Saturday, outpatient services in ophthalmology are open only for first-time patients with letters of referral.* We are available 24 hours a day, 365 days a year for those patients who are brought in by ambulance and those who are in need of urgent care.
Frequently Asked Questions
If you have any questions and/or concerns, please contact us at the phone number below.
Main phone number：0562-93-2111